Recover what you're owed, without damaging your reputation.
Chasing overdue payments shouldn’t mean aggressive tactics, legal grey areas, or uncomfortable conversations. Our ethical debt collection services help businesses recover outstanding balances professionally, respectfully, and compliantly, while protecting your brand and customer relationships.
We believe collections can be firm and fair — and that better outcomes come from trust, transparency, and communication.
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Our features
End-to-end debt collection – from payment reminders to legal recovery – handled professionally, respectfully and effectively.
Payment reminders
Gentle, professional reminders sent at the right time to prompt payment before an account escalates. We help you maintain positive customer relationships while improving cash flow through clear, respectful communication.
Debt collection notice
A formal yet fair notice that signals seriousness without intimidation. Our compliant notices clearly outline outstanding balances, next steps, and available options — encouraging resolution while protecting your brand reputation.
Pre-trial debt collection
Before legal action becomes necessary, we engage debtors through structured negotiation and resolution strategies. This stage focuses on recovery through cooperation, helping you avoid unnecessary legal costs and delays.
Legal debt collection
When all other avenues have been exhausted, we manage the legal recovery process with transparency and care. Our approach ensures compliance, professionalism, and clear communication at every step.
Follow-up of old cases
Old or dormant cases don’t have to stay closed. We review and re-engage overdue accounts using updated contact methods and a fresh, ethical approach — often unlocking recovery where previous efforts failed.
We appreciate Fair’s values and their fair approach to customers. We want to help our customers learn to pay on time without it becoming a negative experience, and that requires a delicate balance.
Anne S.
Certas Energy Norway
We experience Fair as a very strong partner for our companies and brands, where the customer is at the center of creating smooth reminder and debt collection processes. Fair’s less aggressive approach to debt collection allows us to retain customers for longer, and their technological solutions make it easier for customers to pay
Aleksander S.
Nutriment
What we ultimately measure and track is the extent to which our customers pay their dues, and whether they are able to do so without inconvenience. If the payment rate is high, we consider the collaboration a success – and so far, we are very satisfied with Fair.
Marius M.
Vegamot
Results you can rely on.
1M+
annual cases
Trusted by organizations to manage high case volumes efficiently – while maintaining a personal and respectful approach in every interaction with customers.
85%
resolution rate
A proven track record of resolving cases through dialogue and collaboration – with minimal escalation.
5/6
customer satisfaction
Reflects positive experiences from debtors engaged through our fair, transparent approach.
3.4
Google rating
An honest reflection of real experiences, showing our commitment to accountability, improvement, and fair outcomes for all parties.
One partner.
Four markets.
Seamless coverage across Norway, Sweden, Denmark and Finland. Our deep local knowledge combined with a unified ethical approach means you get consistent results, full compliance, and a smoother experience – wherever your customers are. We help you scale across the Nordics without losing control, quality or trust.
